Inbound Support

Our voice routing capabilities provide numerous conditional alternatives that can be combined to efficiently handle your calls. Options include, but are not limited to, time of day, day of week, agent or agent pool specific, CLID/ANI, caller menu options, various beginning, middle or end messaging.

To reduce queue time and provide a higher level of service to your customers, our system gives callers the option to request a return call from an agent, instead of waiting in queue.